Model Provider Selection
- Choose between Azure OpenAI (GPT family) and Anthropic (Claude family) as your agent's AI provider
- Default provider depends on region: Anthropic in East US 2 and Australia East, Azure OpenAI in Sweden Central (EU data residency)
- Change providers anytime in Settings → Basics — no downtime, takes effect on the next conversation
- Individual model versions are selected and managed by the service
How to change your model provider
- Go to Settings → Basics in the agent portal.
- Scroll to the Model provider section.
- Select a provider from the Provider options.
- Click Save.
The portal does not expose an individual model-version selector. The service manages the model version used within the selected provider.
The selected provider takes effect immediately for your next conversation. No restart is required.
Pricing
Different models have different AAU rates. See Pricing and billing → AAU rates by model for the current rates per token type.
Data residency
Organizations with EU data residency requirements should select Azure OpenAI — Anthropic is excluded from EU Data Boundary (EUDB) commitments.
For agents deployed in EU Data Boundary (EUDB) regions, the provider selector indicates which providers are covered:
| Provider | EUDB status |
|---|---|
| Azure OpenAI | Covered by EUDB commitments |
| Anthropic | Excluded from EUDB |
If EU data residency is a requirement for your organization, select Azure OpenAI.
What makes this different
Flexible model routing — Your agent automatically routes different task types (reasoning, code generation, quick responses) to the appropriate model within your selected provider. You choose the provider; the agent optimizes model usage per task.
No migration required — Changing providers is a settings change. Existing knowledge, memory, connectors, and scheduled tasks work with any supported provider.
Before and after
| Aspect | Before | After |
|---|---|---|
| Provider choice | Single default provider | Multiple providers with service-managed model versions |
| Reasoning depth | Fixed token budget for all requests | Adaptive thinking — the active model adjusts reasoning depth per request |
| Switching cost | N/A | Zero — change in Settings, effective immediately |
Related capabilities
| Capability | What it adds |
|---|---|
| Agent Reasoning → | How your agent selects and uses models internally for reasoning |
| Workspace Tools → | Additional tools available with workspace mode |
| Audit Agent Actions → | Track model usage, token consumption, and LLM calls per conversation |
Get started
Go to Settings > Basics in the agent portal and select a model provider. Your next conversation uses the selected provider immediately.